What does EMPATHY look like for a 3M Chem Ops People Leader?
Empathy is understanding others’ perspectives and responding with respect—without lowering standards.
Empathetic leaders understand people so work can get done well.
Empathy actions:
Listen to understand concerns that affect performance.
Acknowledge challenges while reinforcing priorities.
Adjust support when people are overloaded.
Balance compassion with clear expectations.
Remove obstacles that hinder results.
Recognize effort during demanding periods.
“My leader understands what I’m facing.”
Empathy makes it safe to speak up and share ideas.
Empathy actions:
Listen without judgment to new ideas or concerns.
Encourage differing perspectives.
Acknowledge emotions during change or uncertainty.
Respond calmly to disagreement.
Use empathy to understand resistance.
Create space for honest dialogue.
“I can speak honestly and be heard.”
Empathy strengthens accountability when paired with clarity.
Empathy actions:
Address performance issues with respect.
Ask questions before drawing conclusions.
Focus feedback on behaviors and impact.
Maintain consistent standards.
Support people in meeting expectations.
Hold tough conversations with care.
“My leader is fair and respectful.”
Empathy helps leaders motivate and support people.
Empathy actions:
Recognize individual needs and motivators.
Offer encouragement during setbacks.
Show appreciation for effort and progress.
Support development and growth.
Build trust through understanding.
Reinforce belonging and inclusion.
“I feel valued and supported.”
Empathy is demonstrated through respectful and ethical behavior.
Empathy actions:
Treat everyone with dignity and respect.
Respond thoughtfully to concerns or issues.
Protect psychological and physical safety.
Address disrespectful behavior promptly.
Communicate honestly and kindly.
Model empathy in all interactions.
“This is a respectful and caring environment.”