Module Two: Communication
Actually Hearing
It’s one of the most important ingredients in a growing and successful relationship. It is also the most neglected attribute in many relationships. I’m referring to the ability to actually hear one another. Many times we may think we are listening, but in reality, we are not. To actually hear someone, we must intentionally focus and lean into what that person is saying as well as how they are communicating.
Truly hearing someone is the difference between misunderstanding and clarity. Making assumptions during a conversation is a killer of authentic communication and understanding. Choosing to slow down and ask questions that bring a clear awareness of what the person is saying is essential.
Hearing what is actually being said takes work, humility, and discipline. It means prioritizing the other person’s communication, both verbally and nonverbally. This is a skill that can be learned and strengthened throughout life.
The most effective and powerful leaders as well as the most healthy relationships, realize the importance of continually working on listening to and understanding others. Take the challenge of asking those around you if they consider you a good or a poor listener. You may be surprised at the answer.
Choose to work on your listening skills; when you start to actually hear others, you will make a difference.
Larry Little
Eagle Center for Leadership
At North Wind, Communication is central to our pursuit of Excellence. The way we share information influences how work gets done, how decisions are received, and how people respond when things are uncertain. When messages are clear, it’s easier to meet expectations and deliver strong results. Timely communication helps people stay focused, even as they adjust to new situations. Being consistent builds trust and helps prevent misunderstandings. These everyday practices might seem small, but they add up to real improvements in how we work.
“The single biggest problem in communication is the illusion that it has taken place.”
This module looks at communication from four angles. The first session, Clear, Concise, and Consistent Communication, focuses on eliminating confusion and building alignment. The second, Active Listening, highlights the importance of giving full attention so others feel understood. The third, Conflict Resolution, explores how communication can turn disagreements into opportunities for progress. The final session, Nonverbal Communication, reminds us that presence, tone, and body language can be as influential as words.
Together, these areas bring Excellence to life by shaping how we connect with others. When practiced, communication moves beyond simple information-sharing and becomes a source of trust, a safeguard of quality, and a driver of responsiveness throughout North Wind.
