What does EMOTIONAL INTELLIGENCE look like for a 3M Chem Ops People Leader?
Emotional intelligence is recognizing emotions—your own and others’—and using that awareness to lead effectively.
Emotionally intelligent leaders manage energy, not just tasks.
EQ-based actions:
Stay calm and focused during pressure or change.
Clearly communicate priorities without creating unnecessary stress.
Recognize when emotions are affecting performance or decisions.
Adjust expectations when the team is overloaded.
Separate facts from emotions when reviewing results.
Acknowledge effort and progress, not just outcomes.
“My leader is steady and clear—even under pressure.”
Emotionally intelligent leaders invite challenge without becoming defensive.
EQ-based actions:
Listen fully before responding to ideas or concerns.
Manage defensiveness when challenged.
Ask curious questions instead of shutting ideas down.
Encourage different perspectives, especially during disagreement.
Validate emotions while still focusing on facts and data.
Create space for thoughtful risk-taking.
“I can challenge ideas without fear of a negative reaction.”
Emotionally intelligent leaders hold standards without damaging relationships.
EQ-based actions:
Address performance issues respectfully and directly.
Stay calm during difficult conversations.
Focus feedback on behaviors and impact, not intent.
Balance empathy with clear expectations.
Notice emotional cues when accountability is slipping.
Follow through consistently, even when uncomfortable.
“My leader is fair, clear, and respectful—even when things are hard.”
Emotionally intelligent leaders connect emotionally, not just intellectually.
EQ-based actions:
Recognize individual motivators and stressors.
Tailor coaching to each person’s needs.
Provide encouragement during setbacks.
Celebrate wins in meaningful ways.
Build confidence through constructive feedback.
Create a sense of belonging and psychological safety.
“My leader understands what motivates me.”
Emotionally intelligent leaders model respect and self-control.
EQ-based actions:
Manage emotional reactions in high-stress situations.
Treat others with dignity, even during conflict.
Pause before responding when emotions are high.
Address disrespectful behavior calmly and promptly.
Show empathy without lowering standards.
Model the behavior expected from the team.
“My leader is emotionally steady and respectful.”