What does TRUST look like for a 3M Chem Ops People Leader?
Trust is built in small moments, every day.
People trust leaders who deliver what they commit to.
Trust-building actions:
Clearly communicate priorities so the team knows what matters most.
Make realistic commitments—and keep them.
Close the loop when priorities or timelines change.
Be transparent about progress, risks, and delays.
Focus the team on results, not just activity.
Acknowledge team contributions when results are achieved.
“I can rely on my leader to be clear, honest, and consistent.”
People trust leaders who make it safe to question and improve.
Trust-building actions:
Invite questions, concerns, and alternative ideas.
Respond respectfully when challenged.
Thank people for bringing issues or risks to your attention.
Use data to explore ideas rather than personal opinions.
Support thoughtful experimentation and learning.
Act on good ideas, not just hear them.
“It’s safe to speak up here.”
People trust leaders who are consistent and hold everyone, including themselves, accountable.
Trust-building actions:
Set clear expectations and responsibilities.
Hold yourself accountable before holding others accountable.
Apply standards consistently across the team.
Follow through on commitments and decisions.
Address issues early and directly.
Be clear about how decisions are made.
“My leader is fair and dependable.”
People trust leaders who care about their success and development.
Trust-building actions:
Explain the purpose behind goals and decisions.
Provide regular coaching and feedback.
Recognize effort, progress, and results.
Invest time in developing people.
Encourage ownership and confidence.
Show appreciation for individual contributions.
“My leader wants me to succeed.”
People trust leaders who act with integrity, respect, and care.
Trust-building actions:
Model safe, ethical, and respectful behavior.
Address unsafe or disrespectful actions immediately.
Listen without judgment.
Treat people consistently and fairly.
Be honest—even when it’s uncomfortable.
Protect confidentiality and psychological safety.
“My leader does the right thing.”